Missing data on one of your trucks? While we do our best to make sure you get the reports you need, a large amount of missing mileage may require manual entry. Keep reading to learn how you can do this yourself.
💡Short on time? Watch the 5.5 minute video
Before proceeding, you may want to obtain a trip history from FedEx based on the dates of the gap you will be filling in manually. This is not essential but often is the best and easiest way to ensure that correct data is entered, especially in cases where a large mileage gap exists.
After selecting a truck in the Vehicles tab in Truckspy, click Data View in the Vehicle Position box.
At the top of your screen you should see a red error message. Click See error to go directly to the dates affected by the mileage gap.
📖Note: In the Position Finder box, make sure the box next to Hop to Errors is checked. Otherwise, the most recent data will be displayed and not necessarily the dates affected by the error.
In the dropdown menu next to Per page you can also select how many positions you want to see on one page.
Scroll down to the approximate date/time where you want to add positions. If there is a gap, you should see a “+” button in between positions.
📖Note: Positions causing an error will likely be highlighted in red, while unprocessed positions will be highlighted in purple. This can be helpful when identifying the exact location of the gap.
Click on the “+” in the gap where you wish to add positions.
In the corresponding boxes, enter in your origin and destination locations (domicile/terminal numbers) based on the trip(s) the vehicle took during the time of the gap. If the locations are in the Truckspy database, you should be able to select them from the list.
📖Note: If a location is not in the Truckspy database, you can fill in this box by searching for and selecting a city name instead of a terminal number.
Enter in departure and arrival datetimes based on when the vehicle left and arrived at the specified locations.
Once you have entered in the datetimes and locations, click Add. If the positions are added successfully, you should see a green box appear in the top right corner of the screen letting you know it has been added.
📖Note: You can add multiple positions at once by clicking the green “+” in the top right corner of the box. It may be best to only add 4-6 at a time in case you run into issues.
When entering trip histories, you may come across two entries that have been manually entered and are only minutes apart, but show that a considerable distance has been traveled. Something like this:
|07:53 EDT 09/01
|07:54 EDT 09/01
If you were to enter these positions into Truckspy exactly as shown, an error would occur because of the unrealistic distance that would have to be traveled in such a small amount of time. To prevent this error, alter the dispatch or arrival time to something more realistic. In this case, entering in the dispatch time as 7:15 instead of 7:53 will work, and no errors should occur when entering these positions.
Finally, after entering data, what you should see in your list of positions is something like this:
The position that was just added and everything after it will be highlighted pink. This indicates that these positions are being processed. After a couple hours they should return to normal. If you need to download updated reports, wait until these new positions have been processed before doing so.