What is an odometer adjustment?
When making an odometer adjustment, you are essentially setting the starting mileage for a particular truck or adjusting the mileage as of a certain date and/or time. This adjustment can be made for any datetime for which we have received data.
Making an odometer adjustment will NOT change the data received, but instead will only be reflected in the mileage that appears on your IVMR reports. An adjustment can be added, changed or removed at any time, and any reports thereafter will reflect the change.
The odometer adjustment tool allows you to have greater control over what odometer reading appears on your IMVR reports.
Here are a few reasons you might need to make an odometer adjustment:
You are setting up your account
This is possibly the most common reason odometer adjustments are made. When the connection is first set up with your third-party ELD system, the raw data that we receive will be displayed on your reports. However, the raw data that we receive does not always match the dashboard odometer reading. In this case it may be necessary to adjust the starting mileage on your vehicles. This will ensure that your IVMR matches the dashboard odometer instead of the ECM odometer.
For example, notice the ending odometer on the following IVMR report:
Taking a look at the Data View for this truck shows that the raw data does not match up with the report:
This difference is due to an odometer adjustment being made when the account was set up several months prior:
Your truck was towed
Often when a truck is towed, the data we receive during that time appears as though the truck was moving but the odometer was not increasing. This makes sense, because the GPS is still operating but the truck is not. However, this will throw an error in our system. When this happens, we will clear the error and make an odometer adjustment for when the truck started and stopped being towed. This will allow you to clearly see the ‘towed miles’ on your IVMR report.
For a more detailed explanation of how this type of issue is resolved, see the link below:
An error has occurred that is causing the odometer on your IVMRs to be incorrect
There are other miscellaneous issues that could make an odometer adjustment necessary. As a general rule, if at any point the data we receive does not reflect the actual mileage traveled, an adjustment may need to be made. Please contact Truckspy support if you are unsure how to resolve an issue.
How to Make an Odometer Adjustment
From your Truckspy Dashboard, navigate to the Vehicles tab on the left. Select a vehicle number from the list.
See the Odometer Adjustments box at the bottom of the page. Select Add.
Select a date from the calendar. This will be the date the adjustment is made effective.
⚠️IMPORTANT: You will not be able to select a date/time for which we have no data. If you select a date that has no data, the box will display no valid data and you will not be able to make the adjustment.
Try selecting a different date to make the adjustment, or contact Truckspy support if you believe there may be an error.
Select a time from the box to the right of the date.
📖Note: In some cases, a few times will be displayed from the date previous to the one you selected. (Notice in the above example, 7/16 is the selected date, but a few datetimes appear for 7/15.) These will be from the very end of the previous day. Make sure to double check that the time you have selected is on the correct date.
Fill out the boxes next to Odometer and Reason.
The Odometer value will be your new starting mileage for the datetime you selected.
The Reason is only for your reference and can differ depending on the reason for the adjustment.
Once all necessary information has been entered, click Create.
If the adjustment is made successfully it will appear in the Odometer Adjustments box.
📖Note: If the new adjustment does not appear immediately, try waiting a few seconds and refreshing the page.
A new adjustment will overwrite any previous adjustments, so there is no need to delete them.
If an adjustment needs to be removed, simply click delete next to the correct entry.
Download any needed reports.
You will notice that when viewing the report containing the date on which the adjustment was made, a note is made with details about the adjustment:
The next entry after this note will then begin with the new mileage you entered:
📖Note: Any reports AFTER the adjustment is made will be affected, so you may need to download more than just the report you made the adjustment on.
As always, if you have questions or need further assistance, please contact Truckspy support at firstname.lastname@example.org