When you receive a notice that your account has been suspended, this means that your automatic payment failed. This can happen for several reasons, such as an expired credit card, insufficient funds, or a problem with your bank.
How do I reactivate my account?
To reactivate your account, simply update your credit card details in your account settings by following the instructions: How do I add a Credit Card to my account? Once you have done this, the system will attempt a new payment automatically, and if it’s successful, the account will be reactivated immediately.
How can I avoid my account being suspended in the future?
To avoid your account being suspended in the future, ensure that your credit card information is up-to-date and that you have sufficient funds to cover your automatic payment. Consider setting up a reminder for yourself before your payment is due.
You can contact support for more information if you are still determining why your account was suspended.